Shipping Policy

Order Processing

Orders are generally processed within 1–5 business days after payment is successfully completed. Processing time is separate from shipping time.

During holidays, promotional events, or periods of unusually high demand, processing may take longer. If an item becomes unavailable after purchase, we will contact you and offer a replacement, store credit, or refund.

Estimated Delivery Time

Standard delivery generally takes 7–15 business days after the order has been processed and shipped.

Delivery estimates are not guaranteed. Delays may occur because of customs inspections, severe weather, carrier disruptions, public holidays, remote destinations, incomplete addresses, or other circumstances beyond our reasonable control.

Shipping Fees

Shipping fees, available shipping methods, and any free-shipping eligibility will be displayed at checkout before payment is completed.

Tracking

When tracking is available, a shipping confirmation email containing the tracking number will be sent after dispatch. Tracking information may take several business days to update.

Address Changes

Please review your shipping address carefully before placing an order. If an address needs to be changed, contact soundofroses@outlook.com as soon as possible. We cannot guarantee changes after an order has entered processing or been shipped.

Customers are responsible for additional costs caused by an incorrect or incomplete address, refusal of delivery, or failure to collect a parcel.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, or local taxes. Unless otherwise shown at checkout, these charges are the customer’s responsibility and are determined by the destination country’s authorities.

Lost or Delivered Parcels

If tracking shows no movement for an extended period, please contact us so we can assist with a carrier inquiry. If tracking shows “delivered” but you cannot locate the parcel, first check with household members, neighbors, your building management, and the local carrier. We will provide reasonable assistance, but we are not responsible for theft or loss after confirmed delivery.