Return & Refund Policy

Return Eligibility

To qualify for a return, the item must:

  • Be requested for return within 30 days of confirmed delivery

  • Be unworn, unwashed, unused, and unaltered

  • Be free from perfume, makeup, deodorant, pet hair, and other marks

  • Have all original tags attached

  • Be returned in its original packaging when reasonably possible

  • Include valid proof of purchase

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Underwear, lingerie, and intimate apparel

  • Swimwear without the hygiene seal intact

  • Earrings and other hygiene-sensitive items

  • Gift cards

  • Final-sale or clearance items clearly marked as non-returnable

  • Customized or personalized products

How to Request a Return

Email soundofroses@outlook.com with your order number, the item(s) you wish to return, and the reason for the return. If the item is damaged, defective, or incorrect, include clear photos.

Do not send a return to the address printed on the original parcel unless our customer service team confirms that address. We will provide the correct return instructions after approving the request.

Return Shipping

For returns based on preference, fit, color, or a change of mind, the customer is responsible for return shipping costs. Original shipping fees are non-refundable unless required by law.

If we sent a damaged, defective, or incorrect item, we will provide an appropriate solution, which may include a replacement, refund, or return-shipping arrangement.

Refunds

After the returned item is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

We may reduce or refuse a refund if the returned item does not meet the eligibility requirements or shows signs of wear, washing, damage, alteration, or misuse.

Exchanges and Order Cancellations

The fastest way to obtain another size or style is normally to return the eligible item and place a new order. Cancellation requests should be sent immediately, but cancellation is not guaranteed once processing has begun.