Frequently Asked Questions

How long does shipping take?

Orders generally require 1–5 business days for processing. Standard delivery usually takes an additional 7–15 business days. Actual delivery may vary by destination and carrier conditions.

How can I track my order?

When tracking is available, we will send a shipping confirmation email containing the tracking number. Tracking may take several business days to update after dispatch.

Can I change or cancel my order?

Email soundofroses@outlook.com as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after processing begins.

How do I choose the right size?

Please review the size chart on the relevant product page before ordering. Compare the listed garment or body measurements with your own measurements rather than relying only on your usual size label. Contact us if you need help.

Do colors and prints look exactly like the photos?

We make reasonable efforts to represent products accurately, but color may vary due to screen settings and lighting. Pattern placement may vary on garments made from printed fabric.

What is your return period?

Eligible items may be returned within 30 days of confirmed delivery. Items must meet all requirements in our Return & Refund Policy.

What should I do if my item is damaged or incorrect?

Contact soundofroses@outlook.com promptly with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution.

When will I receive my refund?

Approved refunds are sent to the original payment method. Banks and payment providers generally require 5–10 business days to post the funds after the refund is issued.

Will I have to pay customs fees?

Depending on your destination, customs duties, import taxes, or handling charges may apply. Unless collected at checkout, these charges are normally the customer’s responsibility.

How can I contact soundofroses?

Email soundofroses@outlook.com. We normally respond within 1–2 business days, Monday through Friday, excluding public holidays.